When I Wake My Laptop I Get Blue Screen
#1 
KB24
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 18 May 2020 - 08:15 PM
http://speccy.piriform.com/results/ZF1xBomfsLBZcRRgrYRdzIr
History:
My laptop (MSI) webcam was not working properly (choppy video). After much troubleshooting, I finally contacted MSI. They said the webcam was faulty and replaced it for free since it was under warranty.
Received the laptop back this week and noticed that I get the BSOD whenever I wake the laptop from sleep with stop code: DRIVER_VERIFIER_DMA_VIOLATION. I don't get the BSOD in any other situation that I've found. Other than that, the laptop works fine.
Edited by KB24, 18 May 2020 - 08:20 PM.
-
Back to top
BC AdBot (Login to Remove)
-
- BleepingComputer.com
- Register to remove ads
#2
jdc2
-
- Members
- 97 posts
- OFFLINE
- Local time: 11:46 PM
Posted 19 May 2020 - 06:05 AM
Go to Run (Win and R keys) and type in "verifier" (without the quotes) and press Enter
In the Window that opens, select "Delete existing settings"
Then click on "Finish" to close out the window (and stop Driver Verifier from running).
Reboot and see if that helps (test by putting it to sleep and trying to wake it).
More to follow after looking at the reports............
- Back to top
#3
jdc2
-
- Members
- 97 posts
- OFFLINE
- Local time: 11:46 PM
Posted 19 May 2020 - 06:33 AM
Your BIOS/UEFI versionE16P7IMS.111, dates from 6/3/2019
Please visit the MSI support site for your system and see if there are any stable updates available for your system's BIOS/UEFI
If there are, please update to the latest stable version.
Please manually check for Windows Updates and ensure that you have ALL available updates.
All 5 memory dumps show the STOP 0xE6 BSOD error code with the Symbolic Name: DRIVER_VERIFIER_DMA_VIOLATION
All the dmps appear identical in all 4 parameters.
Garmin drivers date from 2012
Norton drivers date from 2017/2018
I suggest that you update these programs to the latest available version
If turning off Driver Verifier (the Delete existing settings thing) doesn't stop the BSOD's, then please post back to let us know.
Good luck!
- Back to top
#4
MrPepka
-
- BSOD Kernel Dump Expert
- 1,797 posts
- OFFLINE
- Gender: Male
- Local time: 05:46 AM
Posted 19 May 2020 - 07:22 AM
Update BIOS - https://www.msi.com/Laptop/support/GL63-9SEK
jdc2 OP does not have Driver Verifier enabled, the bugcheck is also shown when Driver Verifier is not working (according to the first parameter, the DMA access violation has been detected by IOMMU)
- Back to top
#5
jdc2
-
- Members
- 97 posts
- OFFLINE
- Local time: 11:46 PM
Posted 19 May 2020 - 07:32 AM
I understand - yet thought it was worth a shot in case something was "stuck" in the background.
Please see the PM that I sent you.
- Back to top
#6
KB24
- Topic Starter
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 19 May 2020 - 04:16 PM
Thank you all for the suggestions. Here's what I did:
1. I opened "Verifier" as an admin and selected "delete existing settings" which said "no changes have been made." I put the laptop to sleep and still had the BSOD upon starting.
2. I updated the BIOS using the MSI website. Restarted and no changes.
3. I went to Device Manager and went through each item to update the drivers. The drivers I ended up updating were:
- Display Adapters - Intel ® UHD Graphics 630
- Firmware - MS-16P7 SBIOS Ver.112
- Mice and other pointing devices - Synaptics SMBus Touchpad
- Software components - Killer Networking Sotware, Realtek Audio Effects Component, Realtek Audio Universal Service and Realtek Hardware Support Application
- Sound - NVIDIA High Definition Audio
- System devices - Intel® Management Engine Interface, Intel® Xenon® E3 - 1200/1500 v5/6th Gen Intel® Core™ PCIe Controller (x16) 1901, and SteelSeries Device Factory
I also went to Windows Update and ensured everything was up to date. I've restarted after prompted to and still no changes after putting the laptop to sleep.
As far as the Norton drivers, I'm not sure what to do with that because I uninstalled that program after receiving my laptop. I'm currently using Windows Defender as protection.
Please let me know if there is anything else I can check. I appreciate the help. Below and attached is an updated snapshot of my machine.
http://speccy.piriform.com/results/1H26eOfA8Fo4ZaKtM7vejHV
- Back to top
#7
jdc2
-
- Members
- 97 posts
- OFFLINE
- Local time: 11:46 PM
Posted 20 May 2020 - 06:58 AM
You can remove the remnants of Norton with the Norton Removal Tool (free from here: https://support.norton.com/sp/en/us/home/current/solutions/v60392881
Follow the insttructions carefully so you don't end up reinstallting Norton (after the reboot).
- Back to top
#8
KB24
- Topic Starter
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 20 May 2020 - 04:10 PM
Removed it. Still getting the BSOD after sleep.
- Back to top
#9
ET_Explorer
-
- Banned Spammer
-
- 5,495 posts
- OFFLINE
Bleepin' Forum Reporter
- Gender: Male
- Local time: 08:46 PM
Posted 20 May 2020 - 08:54 PM
Please run System File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them. Run Command Prompt as administrator.
- Back to top
#10
KB24
- Topic Starter
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 20 May 2020 - 11:26 PM
Please run System File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them. Run Command Prompt as administrator.
I ran as admin and there were a few errors that were corrected. I don't know if you needed to see them but they are in the attachment. Also, there is no change. I still get the BSOD but now it looks like it happens before I even wake the system. I think it happens when the system is going into sleep.
Attached Files
-
CBS.log 1.51MB 0 downloads
- Back to top
#11
MrPepka
-
- BSOD Kernel Dump Expert
- 1,797 posts
- OFFLINE
- Gender: Male
- Local time: 05:46 AM
Posted 21 May 2020 - 06:13 AM
Send full memory dump (MEMORY.DMP from C:\Windows)
- Back to top
#12
KB24
- Topic Starter
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 21 May 2020 - 09:04 AM
Send full memory dump (MEMORY.DMP from C:\Windows)
File was too large to attach so I made a link via Google Drive:
https://drive.google.com/file/d/1SWTYJXbHgnmP0ye37F--qF02tFzKEZY0/view?usp=sharing
- Back to top
#13
MrPepka
-
- BSOD Kernel Dump Expert
- 1,797 posts
- OFFLINE
- Gender: Male
- Local time: 05:46 AM
Posted 21 May 2020 - 09:51 AM
Does your laptop have a USB-C port? If so, do you have anything connected to it?
- Back to top
#14
KB24
- Topic Starter
-
- Members
- 8 posts
- OFFLINE
- Local time: 11:46 PM
Posted 21 May 2020 - 10:06 AM
Does your laptop have a USB-C port? If so, do you have anything connected to it?
Yes but nothing connected.
- Back to top
#15
MrPepka
-
- BSOD Kernel Dump Expert
- 1,797 posts
- OFFLINE
- Gender: Male
- Local time: 05:46 AM
Posted 21 May 2020 - 12:30 PM
- Back to top
weatherlytheinder1989.blogspot.com
Source: https://www.bleepingcomputer.com/forums/t/720813/laptop-bsod-after-waking-from-sleep/
0 Response to "When I Wake My Laptop I Get Blue Screen"
Post a Comment